Returns & Exchanges
Due to the perishable nature of our raw, living fermented products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every bottle. If your order arrived damaged or does not meet our quality standards, please reach out to our team within 7 days of delivery for a resolution.
Inspect Your Shipment
Upon arrival, immediately check your package for any signs of leakage, broken seals, or compromised packaging caused during transit.
Document the Issue
Take clear photos of the shipping label and the specific damage or quality concern to help our team process your claim effectively.
Contact Support
Email our customer service team at [email protected] with your order number and the photos you collected within one week of receipt.
Receive Resolution
Once reviewed, we will issue a replacement shipment or a store credit to ensure you can continue your wellness journey without interruption.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing